Privacy Policy

Last updated: March 18, 2026

Vietfrost (“Company,” “we,” “us,” or “our”) is a Vietnamese manufacturer and exporter of premium IQF and frozen fruits and vegetables. We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, share, and protect information obtained through our website at vietfrost.com (the “Website”).

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our Website.

1. Data Controller

Vietfrost is the data controller responsible for the processing of your personal data collected through this Website. For any privacy-related inquiries, please contact us at contact@vietfrost.com.

2. Information We Collect

2.1 Information You Provide to U

We collect personal data that you voluntarily submit through our Website, including when you fill out a contact form, request a quotation, or send us an email. This may include your name, business email address, phone number, company name, country, and the content of your inquiry.

2.2 Information Collected Automatically

When you visit our Website, certain technical information is collected automatically through cookies and server logs. This includes your IP address, browser type and version, operating system, device type, referring URL, pages viewed, date and time of access, and session duration.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Legitimate interest — To respond to your business inquiries, provide quotations, and maintain our business relationship with you.

Consent — Where you have given explicit consent for specific processing activities, such as subscribing to communications.

Legal obligation — Where processing is necessary to comply with applicable laws, regulations, or legal proceedings.

4. How We Use Your Information

We use the personal data we collect for the following purposes:

— To respond to your inquiries and provide product information, pricing, or quotations;
— To communicate with you regarding potential or ongoing business transactions;
— To improve our Website, content, and user experience;
— To monitor and ensure the security and integrity of our Website;
— To analyze Website traffic and usage patterns in aggregate form;
— To comply with applicable legal and regulatory obligations.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

Strictly necessary cookies — Essential for the operation of our Website, including session management, load balancing, and security features. These cookies cannot be disabled.

Performance and analytics cookies — Used to collect aggregated, anonymous information about how visitors use our Website, helping us improve content and functionality.

Third-party cookies — Set by external service providers that support our Website operations, as described in Section 6 below.

5.2 Managing Cookies

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may impair Website functionality. For more information on managing cookies, visit your browser’s help documentation.

6. Third-Party Service Providers

We engage the following third-party service providers in connection with our Website. These providers may process certain data as part of their services:

Cloudflare, Inc. — Content delivery network (CDN), DNS management, DDoS protection, and web security. Cloudflare may process IP addresses and traffic data. Cloudflare Privacy Policy

LiteSpeed Technologies — Server-side caching and performance optimization. LiteSpeed Privacy Policy

These providers operate under their own privacy policies and are bound by their respective data processing obligations.

7. International Data Transfers

As an international exporter, we may transfer your personal data to recipients located outside of Vietnam, including countries where our third-party service providers operate. Where such transfers occur, we take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your data only in the following circumstances:

— With trusted service providers who assist in operating our Website, subject to confidentiality obligations;
— When required by law, regulation, legal process, or governmental request;
— To protect the rights, safety, or property of Vietfrost, our users, or the public.

9. Data Retention

We retain personal data submitted through our contact and inquiry forms for as long as necessary to fulfill the purpose for which it was collected, typically for the duration of the business inquiry or commercial relationship, and for a reasonable period thereafter for record-keeping, legal, or audit purposes. Aggregated analytics data that does not identify individuals may be retained indefinitely.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, and restricted access controls.

Despite our efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data and shall not be held liable for any breach beyond our reasonable control.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

— Right of access — to request a copy of the personal data we hold about you;
— Right to rectification — to request correction of inaccurate or incomplete data;
— Right to erasure — to request deletion of your personal data, subject to legal retention requirements;
— Right to restrict processing — to request limitation of how we use your data;
— Right to object — to object to the processing of your data based on legitimate interests;
— Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@vietfrost.com. We will respond to your request within 30 days.

12. Children’s Privacy

Our Website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

13. Links to Third-Party Websites

Our Website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policy of any website you visit through links on our Website.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the Website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vietfrost
Email: contact@vietfrost.com
Phone: (+84) 368-218-168
Website: vietfrost.com/contact
Working hours: Monday – Saturday, 8:00 – 17:30 (GMT+7)